Frequently Asked Questions
Shipping & delivery
Where do you ship to?
At this time, we are only able to ship within United States and Canada.
Standard shipping: $9.99
Express shipping: $15.99 (1-2 business days)
Rates will be calculated at checkout for US shipments.
How long does it take for my order to be processed and shipped?
Standard shipping: 3-7 business days
Express shipping: 1-3 business days
Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. You can find an estimated timeline for your order at checkout.
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it using the tracking number we provide.
What is the estimated delivery time for my order?
Delivery times vary depending on the shipping method and location, but we’ll provide you with an estimated delivery range at checkout.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
Returns
Can I return a product if I have opened it or used it?
We understand that sometimes a product may not meet your expectations even after you've opened or used it. Depending on the product and its condition, we may be able to offer a return or exchange. Please email us for more information.
Do I have to pay for shipping when returning a product?
In most cases, you'll be responsible for the shipping cost when returning a product. However, we may provide free return shipping for certain products or under specific circumstances.
How long does it take to receive a refund after a return has been processed?
Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.
Can I return a product that was purchased with a promotion or discount code?
Products purchased with a promotion or discount code may be subject to additional terms and conditions. Depending on the promotion, we may not accept returns or exchanges for these products.
Can I return a product if it causes an allergic reaction or doesn't work for my skin type?
Your satisfaction is our top priority, so we want you to feel confident in your purchase. If a product causes an allergic reaction or doesn't work for your skin type, please let us know, and we'll do our best to provide a solution, which may include a return or exchange.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, Paypal, and Apple Pay. You can see all available options at checkout.
Can I use multiple payment methods for one order?
At this time, we can only accept one payment method per order.
Do you offer gift cards?
Yes! We offer digital gift cards in various amounts—perfect for gifting.
Our Products
What ingredients do you use in your products?
We use high-quality, carefully selected ingredients. You can find a full ingredient list on each product page or packaging. If you have any specific concerns, feel free to contact us!
Are your products organic?
Bloom Boost contains a mix of organic and conventional ingredients. Please check the product label or description for details.
Do your products contain allergens?
We list all major allergens on our packaging and product pages. However, if you have severe allergies, please be aware that our products are made in facilities that may handle common allergens.
Are your products gluten-free?
Bloom Boost is naturally gluten-free, but is processed in a facility that also processes gluten.
Do you offer vegan options?
Yes! Bloom Boost is 100% vegan.
How should I store your products?
For the best quality, store our products in a cool, dry place away from direct sunlight. Once opened, we recommend refrigerating or freezing to extend the shelf life.
How long do your products last?
The shelf life for Bloom Boost is approximately 12 months at room temperature. Check the best before date on the packaging.
Can I freeze your products?
Yes, we recommend freezing Bloom Boost to extend the shelf life.