Frequently Asked Questions
Shipping & delivery
Where do you ship to?
At this time, we are only able to ship within United States and Canada.
Domestic Standard Shipping within Canada: $9.99
For US shipments: Shipping is $19.99 USD per order, and all duties and import fees are prepaid at checkout, so you wont receive any surprise charges when your order arrives.
How long does it take for my order to be processed and shipped?
Standard shipping: 3-7 business days
Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. We do our best to fulfill orders as soon as possible so we can get your package to you!
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it using the tracking number we provide.
What is the estimated delivery time for my order?
Delivery times vary depending on the shipping method and location, but most orders arrive within 5-10 business days.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement at hello@bloomboost.ca
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers. You can reach us at hello@bloomboost.ca
Returns
Can I return my order?
Because Bloom Boost is a food product, we're unable to accept returns once an order has shipped. This helps us maintain safety and quality standards for all customers.
If something isn't right or your situation has changed, please reach out to us. We review requests on a case-by-case basic and will always do our best to make it right.
What if I need help with my order?
We're always here to help. If there's an issue with your order, just reach out via our contact form or by emailing us at hello@bloomboost.ca and we will take care of you.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us as soon as possible. We'll take care of a replacement or refund right away.
Can I cancel or change my order after placing it?
We process orders quickly to get them out to our customers as soon as possible. If you need to make a change, please contact us right away at hello@bloomboost.ca and we'll do our best to help before it ships.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, Paypal, and Apple Pay. You can see all available options at checkout.
Can I use multiple payment methods for one order?
At this time, we can only accept one payment method per order.
Do you offer gift cards?
Yes! We offer digital gift cards in various amounts—perfect for gifting.
Our Products
What ingredients do you use in your products?
We use high-quality, carefully selected ingredients. You can find a full ingredient list on each product page or packaging. If you have any specific concerns, feel free to contact us!
Are your products organic?
Bloom Boost contains a mix of organic and conventional ingredients. Please check the product label or description for details.
Do your products contain allergens?
We list all major allergens on our packaging and product pages. However, if you have severe allergies, please be aware that our products are made in facilities that may handle common allergens.
Do you offer vegan options?
Yes! Bloom Boost is 100% vegan.
How should I store your products?
For the best quality, store our products in a cool, dry place away from direct sunlight. Once opened, we recommend refrigerating or freezing to extend the shelf life.
How long do your products last?
The shelf life for Bloom Boost is approximately 12 months at room temperature. Check the best before date on the packaging.
Can I freeze your products?
Yes, we recommend freezing Bloom Boost to extend the shelf life.