Shipping policy

SHIPPING POLICY

Shipping Destinations

We currently ship within Canada and the United States.

Shipping Rates

Canadian orders are shipped for a flat rate of $9.99 CAD. Canadian orders containing three or more bags of Bloom Boost qualify for free shipping.

Shipping to the United States is $19.99 USD per order. Duties and import fees are prepaid at checkout, so you will not receive additional charges upon delivery.

Processing and Delivery Times

Orders are processed on business days, excluding weekends and statutory holidays.

Orders typically arrive within:

• Canada: 3–7 business days
• United States: 6–10 business days

Delivery times are estimates and may be affected by weather, carrier delays, holidays, remote delivery locations, or other circumstances outside our control.

Order Tracking

Once your shipping label has been created, you will receive an email containing your tracking information. Tracking may take up to 48 hours to update after the label is created.

If your tracking has not updated for several business days or your parcel appears to be significantly delayed, please contact us at hello@bloomboost.ca with your order number.

Incorrect Shipping Information

Please confirm that your shipping address is complete and accurate before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Lost, Damaged, or Missing Orders

If your order arrives damaged, appears to be lost, or is marked as delivered but cannot be located, please contact us at hello@bloomboost.ca with your order number. For damaged orders, please include photographs of the package and products.

We will investigate the issue with the shipping carrier and work with you toward an appropriate resolution.